Refund policy

Refund Policy

Last Updated: July 7, 2026

At Krokzy, we sell digital products that are delivered instantly after a successful purchase. Due to the nature of digital content, all sales are final.

 

No Refunds

Once a digital product has been purchased and delivered, we do not offer refunds, returns, or exchanges. This policy exists because digital products cannot be returned after access has been granted.

Please review the product description, features, and requirements carefully before making your purchase.

 

Exceptions

Some products may include a refund guarantee or a specific refund policy. If a product is eligible for a refund, this will be clearly mentioned on that product's page before purchase.

If no refund policy is mentioned on the product page, the purchase is considered non-refundable.

 

Duplicate or Incorrect Charges

If you were charged more than once for the same order or experienced a billing error, please contact our support team. After verification, any eligible duplicate payment will be refunded.

 

Technical Issues

If you experience any issues accessing or downloading your purchased product, please contact us. We will make every reasonable effort to ensure you receive the product you purchased. Technical support does not guarantee a refund unless a refund guarantee is explicitly stated on the product page.

 

Contact Us

If you have any questions regarding this Refund Policy, please contact our support team through the contact information provided on our website.