Shipping policy

Shipping & Delivery Policy

Last Updated: July 7, 2026

Thank you for shopping with Krokzy.

As we sell digital products, no physical items are shipped unless explicitly stated on the product page.

 

Digital Delivery

Once your payment has been successfully processed, your digital product will be delivered using the method specified on the product page. Depending on the product, delivery may include:

• Instant download on the order confirmation page.

• Delivery via email.

• Access to a secure download or member area.

Most digital products are delivered immediately after successful payment. In some cases, delivery may take a few minutes due to payment verification or system processing.

 

Delayed Delivery

If you do not receive your digital product within 30 minutes of completing your purchase, please:

• Check your spam, junk, or promotions folder.

• Ensure the email address provided during checkout is correct.

• Contact our support team with your order details for assistance.

We will make every reasonable effort to ensure your purchase is delivered as quickly as possible.

 

Failed or Pending Payments

Digital products are delivered only after your payment has been successfully confirmed. If your payment is pending, declined, or unsuccessful, your order will not be processed until payment is successfully completed.

 

Physical Products

Unless clearly stated on the product page, Krokzy does not sell or ship physical products. If a physical product is offered in the future, its shipping timelines, charges, and delivery terms will be provided on the relevant product page.

 

Contact Us

If you experience any issues accessing or receiving your digital product, please contact our support team through the contact information provided on our website. We are happy to assist you.